We’re on the look out for a Senior Compliance Officer

Due to recent growth within the business we are currently recruiting for a new position, Senior Compliance Officer. This vital role will be based from our London office, the right candidate will have the following responsibilities and duties:

Reports to: Compliance Director

Location: London

Hours: 8:30am  to 5pm

Salary: Dependent on experience

Experience: Minimum of 2 years experience

Holidays:  25 days

Job Summary:

A unique, specialist, Lloyd’s wholesale and retail broker is looking to recruit a Compliance Officer to join their successful team based in London.

The Senior Compliance Officer is responsible for supporting the Compliance Director in ensuring Direct Insurance Group complies with all relevant regulatory principals and requirements. Including, monitoring all aspects of the firm’s regulatory obligations, reporting to the Compliance Director on the status of compliance within the firm, non-compliance or notifiable breaches. Ensuring all employees are aware of their compliance obligations and providing all compliance training.

Key Responsibilities: 

  • Keeping up-to-date with regulatory developments
  • Supporting the Compliance Director in advising senior management in a timely manner about:
  • FCA related issues and other regulatory issues
  • Any changes to the FCA regulations
  • Co-ordinating and producing the firm’s Annual compliance plan for approval by the Compliance Director and submission to senior management
  • Co-ordinating and producing the firm’s Annual compliance review for approval by the Compliance Director and submission to senior management
  • Supporting the Compliance Director is ensuring that the firm responds appropriately to requests for information from the FCA
  • Supporting the Compliance Director in ensuring that the firm makes all appropriate notifications to the FCA and that such notifications are made in an accurate and timely manner, including:
  • Retail Mediation Activities Return (RMAR)
  • Complaints Return
  • Changes to Standing Data
  • Appointed Representatives annual report
  • Any changes in Approved Persons, controllers or close links
  • Material breaches
  • Supporting the Compliance Director in ensuring that the firm’s activities comply at all times with;
  • Its own internal procedures
  • FCA requirements
  • Reviewing on an on-going basis the firm’s reporting lines to ensure any changes in personnel are reflected in the firm’s documentation and communicated to all staff

Approved Persons:

  • Ensuring that all relevant appointees are registered as Approved Persons by the FCA before commencing duties
  • Notifying the FCA of any Approved Persons performing a new controlled function, ceasing to perform a controlled function or a change in personal details
  • Ensuring that the fit and properness of all Approved Persons and advisers is reviewed on at least an annual basis
  • Formally reviewing job descriptions/key tasks for all Approved Persons on at least an annual basis
  • Ensuring that all Approved Persons are given access to the FCA’s Statements of Principle and Code of Practice

Compliance monitoring:

  • Ensuring that the Board’s risk based approach to compliance monitoring is implemented across the business and its ARs
  • Ensuring that the performance of the firm’s advisers and the advisers of any ARs is appropriately reviewed in accordance with the firm’s training and competence plan and that any issues identified are recorded
  • Ensuring that the findings relating to the performance of advisers are recorded as part of the firm’s management information and that this is reacted to by senior management, where necessary and as appropriate
  • Ensuring that up-to-date, relevant management information (including MI relating to treating customers fairly) is reviewed by appropriate individuals on a regular basis and is acted upon as appropriate as well as ensuring that the firm retains appropriate MI to support external reporting requirements

Systems and controls:

  • Supporting the Compliance Director and/or Finance Director as applicable in ensuring that appropriate internal reports are prepared and records filed in a timely manner in relation to:
  • Client money calculations and reconciliations
  • Capital resources
  • PII renewal
  • The firm’s Report and Accounts
  • Reviewing any outsourced activities on an on-going basis to ensure that these are undertaken adequately and meet the firm’s needs
  • Supporting the Compliance Director to ensure that the firm considers conduct risk as part of its decision making and business processes
  • Ensuring that the firm has a conduct risk policy
  • Ensuring that the firm has a conflicts of interest policy, that the business is monitored to identify possible conflicts, that these are recorded and addressed in line with the firm’s policy
  • Ensuring that internal controls, monitoring and reporting processes used to identify and prevent financial crime are regularly reviewed, with prompt escalation and action when appropriate.
  • Ensuring that the firm’s business continuity arrangements are regularly reviewed and tested, as appropriate, to ensure these are capable of being implemented and that all management and third parties are aware of their roles and responsibilities
  • Supporting the Compliance Director to ensure that the business has a culture of treating customers fairly, that it operates in line with the six outcomes and that adequate management information is available to measure how the outcomes are being met
  • Ensuring that adequate records are kept throughout the organisation to demonstrate compliance with FCA requirements and to facilitate regulatory reporting 

Selling practices:

  • Ensuring that all staff are aware of, and comply with, the firm’s own procedures and all relevant FCA requirements in relation to selling practices
  • Ensuring that the sales process is supervised and monitored as per the firm’s training and competence plan
  • Supporting the Compliance Director in liaising with product providers on matters which affect compliance, in particular documentation issues

Complaints handling:

  • Ensuring that all staff are aware of, and comply with, the firm’s complaints handling procedures

Stationery, financial promotions, websites and Terms of Business: 

  • Ensuring that any stationery, financial promotions (including websites) and Terms of Business are approved for compliance with FCA requirements
  • Undertaking formal reviews of the firm’s stationery and financial promotions (including websites) to check that the information remains valid and compliant
  • Undertaking formal reviews of the firm’s Terms of Business, to ensure that the information remains valid and compliant and adequately reflects the firm’s arrangements
  • Ensuring that all relevant records are maintained (eg a register, copies of draft and published items, etc)

Training and Competence:

  • Ensuring that the firm has an adequate training and competence plan and that the plan is audited on a regular basis to ensure it remains fit for purpose and appropriately implemented
  • Supporting the Compliance Director in ensuring that recruitment procedures comply with the firm’s training and competence plan
  • In line with the firm’s training and competence plan:
  • Ensuring that all new advisers are appropriately trained and supervised and are provided with a copy of the relevant internal procedures
  • Ensuring that competency standards are met before an adviser is signed off
  • Ensuring that all relevant individuals are subject to on-going supervision, assessment and continuing professional development 

Appointed Representatives (ARs):

  • Ensuring the firm’s ARs are adequately monitored for compliance with all relevant FCA requirements

Customer money:

  • Supporting the Compliance Director and the Finance Director with monitoring client money requirements and applying appropriate checks to ensure that:
  • Transactions involving client money are processed in accordance with the CASS requirements Client bank accounts are set up and operated in accordance with the CASS requirements
  • Compliant risk transfer arrangements exist with insurers, where appropriate, and that the terms of such agreements are followed with regard to the handling of money

Education and Qualifications:

At least 5 A-C Grade GCSE’s including English, Maths and ICT.

Desirable:  Insurance qualifications e.g. CII

Knowledge and Experience: 

The Compliance Officer is required to have detailed knowledge of the FCA’s rules and the firms business as well as the ability to support and influence colleagues in relation to their direct compliance responsibilities. 

Aptitude:

Outcome focused, self-motivated, enthusiastic

Team worker with the ability to work on own initiative

Professional approach to relationships

Additional Information:
The job entails a standard 5 days a week employment.

So if you’d like to work for an award winning company that offers training to all staff, personal development and real opportunity for growth then please send your CV to Kerry Johnson – kerry.johnson@direct-ins.co.uk or our recruitment inbox at –  recruitment@direct-ins.co.uk.

We look forward to hearing from you.

We’re Recruiting for a Telesales Executive

Due to recent growth within the business we are currently recruiting for a new position. The position of Sales Executive is a vital role within the business. Based from our Cheshire office, Congleton you will have the following responsibilities and duties:

Reports to: Sales and Marketing Director

Location: Congleton, Cheshire

Hours: 8:30 to 5pm

Salary: Dependent on experience

Holidays:  25 days

Job Summary: 

  • Booking face to face sales meetings for field based executives.
  • Generate new business from a prospect database.
  • Accurately maintain customer records.
  • Previous sales experienced preferred.
  • This role will be supported with a training and development plan and excellent career prospects with one of the fastest growing businesses in its sector, operating on a global basis

Education and Qualifications:
At least 5 A-C Grade GCSE’s including English, Maths and ICT.
Desirable: Insurance qualifications e.g. CII

Skills & abilities

  • Professionalism
  • Ability to manage own time, meet deadlines and prioritise work
  • Attention to detail, numerate and accurate
  • Able to communicate effectively with others
  • Organised and methodical approach to work and problem solving
  •  Strong demonstrable IT skills, including Microsoft Word, Excel and Outlook

Knowledge and Experience

  • Basic core insurance principles – preferable
  • Experience of working within a commercial environment, ideally within Insurance
  • Familiarity with CRM systems and TAM Broker Management System (Ideal)

Aptitude

  • Outcome focused, self-motivated, enthusiastic
  • Team worker with the ability to work on own initiative
  • Professional approach to relationships
  • Takes pride in the quality of their work and self-motivated
  • Confident attitude and keen learner who is not afraid to ask questions

Additional Information
Job can entail standard 5 days a week employment, but open to candidates who require part time working hours/days per week.

So if you’d like to work for an award winning company that offers training to all staff, personal development and real opportunity for growth then please send your CV to Matt Field – matt.field@direct-ins.co.uk or our recruitment inbox at –  recruitment@direct-ins.co.uk.

We look forward to hearing from you.

Direct Insurance London Market Announce Business Expansion

Specialist schemes and Lloyd’s broker Direct Insurance London Market (DILM), has moved to a new location in the heart of the City of London.

Striving to exceed expectations

DILM founder David Bearman says the company’s staff will benefit from a larger space not only due to DILM’s growing business but also because it is important to provide the right physical environment. “We are constantly striving to exceed the expectations of our clients, and based on what our clients are telling us, we have been able to do just that. To continue to lead the way in our business in terms of creativity and innovation, we require a work-space that will allow our people to collaborate most effectively.”

Where you’ll find us

The new offices are located even closer to the internationally-renowned Lloyd’s building. You will now find the DILM team on the 6th floor of 34 Lime Street with space for over 100 staff. It was in this building where DILM started its journey just six years ago with a small rented office space housing just 4 staff.

DILM has a history of attracting and retaining top talent in the insurance industry and is now considered to be one of the leading Lloyd’s brokers in the UK. The company, which recently hit the £150m GWP milestone in 2018, is in the process of recruiting additional talent to meet growing market demand. There is room to accommodate that growth within the new sixth-floor office space.

An outstanding year

After an outstanding year, DILM is poised to grow even more during 2019. Recent announcements group-wide include global appointments in the U.S.A via Rokstone Underwriting, the international specialty lines MGA, and the launch of a Commercial Combined scheme. The continued growth of the business is set to meet the demands and needs of brokers across the UK and Ireland.

Lloyd’s tour

The team at DILM, offer brokers the opportunity to visit the internationally renowned Lloyd’s building to provide an introduction to Lloyd’s and how the Lloyd’s market works.

Get in touch

For further information visit www.dilm.co.uk, get in touch via info@dilm.co.uk or call us on 0203 818 8060

Covéa partners with iFarm Underwriting on mini-fleet product

The new offering is available to brokers specialising in rural businesses and agriculture.

Covéa Insurance and iFarm Underwriting have entered a strategic partnership for motor fleets targeting rural businesses.

iFarm, which is part of specialist managing general agent (MGA) Imperium Insurance Management, stated that the arrangement will give its agricultural brokers a “competitive edge” in the smaller fleet space of between two and 15 vehicles.

Alun Roberts, managing director of iFarm, noted that it was the MGA’s mission to create a purpose built quote, buy and bind intuitive platform with a suite of agricultural products focused around country life.

He added: “The lifeblood of the product is to avoid urban areas by selecting country postcodes and targeting rural family run businesses, giving consideration to occupations such as builders, electricians and the like.”

Gavin Dollings, director of commercial underwriting at Covéa, stated: “iFarm has established a market reputation for exceptional service delivery and a customer-centric culture, which dovetails our own strategic goals.”

According to the MGA iFarm and sister brand iSure Underwriting have launched a number of products in recent months in the UK and Irish markets.

For further information, please contact the iFarm Team: +44 (0) 20 3818 8061 or email enquiries@ifarmunderwriting.co.uk

Rokstone Underwriting extends footprint to North America

Rokstone Underwriting, an international specialty lines MGA and part of Direct Insurance Group, has announced plans to extend its footprint into North America.

Mike Pilla, founder and CEO of Technical Risk Underwriters, part of Ryan Specialty Group, will join Rokstone to head its US operations, Rokstone Underwriting North America.

“In our opinion, Mike is regarded as one of the best underwriters in his field today and has an impressive track record of building start-up MGAs into market-leading businesses,” said David Bearman, CEO of Direct Insurance Group. “Rokstone’s intention has always been to attract the industry’s very best talent and give them the platform and environment that they can truly thrive within. Mike joining Rokstone is a clear demonstration of that intent.”

“The addition of Mike to our already impressive lineup of underwriters will see Rokstone build a major North American platform,” said James Potter, Chief Underwriting Officer of Rokstone. “Mike’s track record is second to none, and is part of our plan to achieve £500 million (about US$651 million) of annual gross written premium within the next five years.”

Rokstone Underwriting also recently hired Les Rock, one of the Lloyd’s market’s best-known property D&F underwriters and founder of Heritage Syndicate 1200 (now Argo Syndicate) and Ironshore Bermuda.

First published Insurance Business Magazine – USA

Direct Insurance London Market hits £150m Gross Written Premium Milestone

Specialist schemes and Lloyd’s broker Direct Insurance London Market (DILM), has reached the milestone of hitting £150m gross written premium income.

A number of factors have contributed to the success of the team and strengthening partnerships with brokers has been key. Back in 2017 DILM expanded its regional footprint by opening a new office in the Cheshire area. This afforded brokers in the North and Scotland improved access to the Lloyd’s and London market.

The global opportunity has seen significant expansion across all four corners of the globe with business written in Australia, South America and the Far East. An office has just been opened in Miami and DILM’s specialist division Rokstone Underwriting has just invested in a U.S team which plans to achieve £500m GWP over the next 5 years.

The team at DILM are also renowned for successfully negotiating some of the UK’s leading niche schemes for industries that have traditionally been more difficult to place. This includes the latest addition to its portfolio, an exclusive Commercial Combined facility. Our specialist underwriting team recently launched ‘DILM Commercial Combined’, a comprehensive combined package designed to meet the requirements of businesses where traditional composite markets have limited appetite. The exclusive facility delivers market leading cover for over 300 different trades, including but not limited to: manufacturing, breweries, metalworkers & retail.

David Bearman, Chief Executive Officer commented:

“Our committed team provide an award winning service and have worked hard to successfully build effective relationships with brokers across the UK. Our broker partners continue to be very supportive and we’d like to thank them for their support.”

For further information visit www.dilm.co.uk, get in touch via info@dilm.co.uk or call us on 0203 818 8060

We’re Hiring!

Due to recent growth within the business we are currently recruiting for a new position. The position of Receptionist/Executive Assistant is a vital role within the business. Based from our head office in London you will have the following responsibilities and duties:

Reports to: Group Operations Director

Location: 6th Floor, 34 Lime Street, London, EC3M 7AT

Hours: 8am to 5pm

Salary: Dependent on Experience

Holiday: 25 Days

Job Summary: To serve as a coordination point for external clients visiting the building.  To deliver efficient and effective administration services which meet the business needs, meet and greet visitors, answer calls in a timely and professional manner. To follow general standards and procedures and various admin tasks required to support the Executive Committee. 

Key Responsibilities: 

  • Answer, screen and direct internal telephone and external calls or forward it as appropriate
  • Provide professional information to callers, visitors and staff
  • Provide administrative support to the Executive Committee
  • Register all arriving visitors following security policies and procedures
  • Make sure that guests meet their host’s
  • To report any faults in the meeting rooms or reception to the Facilities and Operations Manager
  • Organise and monitor couriers, tracking their progress and reporting as necessary
  • To ensure all amenities are tidy and ready for use
  • Dealing with the daily outgoing post
  • Distribute post to the relevant recipients
  • Carry out photocopying and scanning as required
  • Carry out any task deemed reasonable by the Executive Committee

Education and Qualifications:

At least 5 A-C Grade GCSE’s including English, Maths and ICT.

Desirable:  Insurance qualifications e.g. CII 

Skills & abilities:

  • Fast and accurate typing skills
  • Polite, tactful and diplomatic
  • Energy, confidence and enthusiasm
  • Able to communicate in a calm and professional manner

So if you’d like to work for an award winning company that offers training to all staff, personal development and real opportunity for growth then please send your CV to Kerry Johnson – recruitment@direct-ins.co.uk. We look forward to hearing from you.

NO AGENCIES

Proud Sponsor of the ‘Customer Service Award’ at the 2018 UK Broker Awards

The UK Broker Awards are one of the most noted and spectacular events in the industry calendar, attracting leading figures from across the UK insurance community.

The UK Broker Awards are the only industry awards focused exclusively on the general insurance broker market and Direct Insurance London Market are proud sponsors of ‘The Customer Service Award’.  We’d like to take the opportunity to say congratulations and wish good luck to all the finalists:

Bedford Insurance
Caravan Guard Limited
Centor Insurance & Risk Management Ltd
Movo Insurance Brokers Ltd
Smart Sure Insurance

The UK Broker Awards Lunch Ceremony will be held on Friday 14th September at the Brewery in London.  The ceremony attracts over 500 of the industry’s leading figures to celebrate the achievements of the top insurance brokers.

Les Rock returns with London MGA Rokstone

Renowned London market property underwriting executive Les Rock has taken a non-executive director position at MGA and Lloyd’s coverholder Rokstone – a trading name of Direct Insurance Group plc – as the company sets out on an ambitious growth strategy, Re-insurance can reveal.

Rock was part of the founding management team of Ironshore when the company was launched in Bermuda by the late Bob Clements with private equity backing in 2007 and generated sizeable income and profits for the company in its earliest days.

He was CUO before departing the start-up in late 2008.

Rock was previously active underwriter at Heritage Managing Agency, now part of Bermuda-based carrier Argo Group and is a leading figure in the market for writing US property risk, including facultative business.

Rokstone is an MGA and Lloyd’s coverholder that writes property facultative (Rokstone Re) and treaty business (Rokstone Re-Treaty), as well as marine and auto business, on behalf of a number of different carriers.

Its property treaty business was launched earlier this year, writing on the paper of AM Best A- rated Best Meridian International Insurance Company. Its marine facility on behalf of Lloyd’s paper and the firm is shortly expected to unveil a separate construction facility.

The firm is also in talks with a number of different carriers as it anticipates sizeable growth in the future. While it wrote in the region of $20mn GWP in the first year it expects this to have doubled to the region of $40mn for the 2018/19 risk year.

However, it has aspirations of writing up to $250m on behalf of a number of different carriers and via different facilities within five years and anticipates Rock will be a significant influence in helping support its roll-out plans.

The treaty unit’s head, Peter Mousley, is a former CNA Hardy executive and the Facultative unit head, Paul Hallinan, is a former Talbot Underwriting executive, who both report to Rokstone Underwriting CUO James Potter and David Bearman, who is also CEO of the parent company Direct Insurance Group plc.

Speaking to re-Insurance.com, the former Price Forbes executive Potter welcomed Rock’s arrival.

“Les has a deserved reputation as one of the leading US property underwriters and I am delighted he is joining Rokstone at a crucial chapter in the company’s evolution. I have long been an admirer of Les’s talents and I am looking forward to working closely with him in the future”.

Rock added: “I am thrilled to be joining Rokstone and supporting James and David’s vision of a premier MGA providing first class underwriting services to clients and our markets. I look forward to helping build the business over the years to come”.

Originally posted re-insurance.com

Rokstone Underwriting attends Rendez-Vous de Septembre, in Monte Carlo.

Rokstone Underwriting (‘Rokstone’), is a specialist Property and Casualty MGA and part of Direct Insurance Group Plc. Our team will be in attendance at this years 62nd edition of the “Rendez-Vous de Septembre, in Monte Carlo.

Rokstone Underwriting Capacity:

The team covers a wide diversity of international exposures, including US, Canada, UK, Europe, Japan and the Caribbean. We can tailor this to meet the specific needs of our cedants. Focus is primarily on traditional catastrophe reinsurance treaties and areas of cover also include;

  • Catastrophe excess of loss
  • Pro rata
  • Risk excess of loss
  • Industry loss warranty
  • Aggregate excess of loss

How to Get in Touch:

Rokstone’s CEO, David Bearman and CUO, James Potter will be in attendance at this years event and are keen to meet with Brokers, Cedents or a Capacity providers. If you ‘d like to learn more about Rokstone Underwriting’s capabilities simply visit:  www.rokstoneuw.com or email rendezvous@rokstoneuw.com.